Responsible Gaming

Our Commitment to Responsible Gaming

At Star Casino Australia, we are committed to promoting responsible gaming practices. We believe that gambling should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. If you choose to gamble, please do so responsibly and within your means.

Age Verification

You must be at least 18 years of age (or the legal gambling age in your state or territory) to access and use Star Casino Australia services. We take age verification seriously and reserve the right to request proof of age at any time. Gambling by minors is illegal and harmful.

Warning Signs of Problem Gambling

If you recognise any of these warning signs in yourself or someone you know, it may be time to seek help:

• Gambling with money you cannot afford to lose
• Chasing losses by gambling more to recover money lost
• Hiding gambling activities or lying about the time and money spent gambling
• Neglecting family, work, study, or other responsibilities due to gambling
• Gambling to escape problems, stress, anxiety, or depression
• Needing to gamble with increasing amounts of money to achieve the same excitement
• Feeling restless or irritable when trying to reduce or stop gambling
• Borrowing money or going into debt to finance gambling
• Experiencing relationship problems or conflicts due to gambling
• Failed attempts to cut back or stop gambling

Self-Help Tools & Player Protection Features

Star Casino Australia provides a range of tools to help you stay in control:

• Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit
• Loss Limits: Set maximum amounts you're willing to lose over a specific period
• Reality Checks: Receive regular reminders about how long you've been playing and how much you've spent
• Time-Out: Take a break from gambling for a set period (hours or days)
• Self-Exclusion: Temporarily or permanently close your account if you feel you need to stop gambling

For more information about these tools, please contact our customer support team or visit your account settings.

Support Organizations in Australia

If you or someone you know needs help with problem gambling, the following organisations provide free, confidential support:

Primary Support Services:

• Gambling Help Online
  Website: www.gamblinghelponline.org.au
  Phone: 1800 858 858 (free call, available 24/7)
  A national Australian service providing counselling, information, and resources for problem gambling.

International Support Services:

• GamCare (United Kingdom)
  Website: www.gamcare.org.uk
  Phone: 0808 8020 133 (free helpline)
• GamStop (United Kingdom)
  Website: www.gamstop.co.uk
  National self-exclusion scheme for online gambling operators.
• National Council on Problem Gambling (United States)
  Website: www.ncpgambling.org
  Phone: 1-800-522-4700 (confidential helpline)
• Responsible Gambling Council (Canada)
  Website: www.responsiblegambling.org

Additional Support Resources

• Lifeline Australia: 13 11 14 (24/7 crisis support)
• Beyond Blue: 1300 224 636 (mental health support)
• Kids Helpline: 1800 55 1800 (for young people affected by problem gambling in their family)

If You Need Help

Please don't hesitate to reach out. Problem gambling is a serious issue, but help and support are available. Whether you're experiencing problem gambling yourself or are concerned about someone else, the organisations listed above provide free, confidential assistance with no judgment.

You can also self-exclude from Star Casino Australia at any time by contacting our customer support team. Your wellbeing is our priority.

Gambling can be addictive. Please gamble responsibly and only with money you can afford to lose.